Terms of Service

01 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you") and Denis Tulum, acting as a natural person and trading as TenderGuru (collectively "TenderGuru," "we," "us," or "our") governing your access to and use of the TenderGuru platform available at tenderguru.io ("Platform").

By creating an account, purchasing a subscription, or otherwise accessing the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

02 Definitions

• Platform — the TenderGuru web application, APIs, and associated services at tenderguru.io.
• Services — tender monitoring, AI scoring, document generation, expert matching, and all other features offered through the Platform.
• Public Tools — those parts of the Platform that are offered without registration and without an account, currently the CV formatting tool at tenderguru.io/cv-format. Public Tools are governed by these Terms. The account-based provisions of these Terms — registration, user roles, team workflows, and approval chains — do not apply to them, because a Public Tool has no account and no users to hold those roles.
• Subscription Plan — the selected paid tier (Monitor, Analyst, Team) or a custom Enterprise agreement.
• User Content — CVs, project descriptions, company profiles, documents, and other materials you upload to the Platform.
• AI-Generated Content — text and documents composed by the Platform's artificial intelligence components: methodology drafts, narrative sections written for you, scoring explanations, and similar written output.
• Reformatting — placing facts you supplied (your name, dates, employers, projects, qualifications) into the layout a donor requires, without composing any new statement about you. Automated processing may be used to read your file and to map its fields onto the donor's form. Reformatting is not AI-Generated Content under these Terms; Section 7 explains why and what we disclose instead.
• BYOK — "Bring Your Own Key": a configuration mode where the User supplies their own Anthropic API key. In BYOK mode, User Content is transmitted directly to Anthropic under the User's own account and API terms.
• TG Key — the default configuration where TenderGuru provides the AI processing capacity via its own API key; usage is billed through TG Coins.
• TG Coins — the prepaid credit unit used to measure and bill AI operations on the Platform (not applicable in BYOK mode).
• ToR — Terms of Reference: the specification document issued by a development finance institution or contracting authority describing the scope of a consultancy tender.

03 Description of Services

TenderGuru provides a SaaS platform to help consultants and consulting firms find, evaluate, and prepare applications for international tenders — primarily those issued by development finance institutions (DFIs) such as EBRD, ADB, World Bank, KfW, GIZ, EU, and others.

Core features include:

• Tender Monitoring — aggregated search across the donor procurement sources connected to the Platform, with profile-matched alerts. The current list of connected sources is shown inside the Platform.
• AI Scoring — evaluation of your match against a tender's ToR requirements, expressed as a percentage, with specific improvement recommendations.
• Document Generation — AI-assisted drafting of CVs, methodologies, Letters of Intent (LOI), ESPD, and related bid documents in donor-required formats (EBRD, ADB, World Bank, Europass, etc.). Where the Platform only places facts you supplied into a donor's form, that is Reformatting rather than drafting; see Section 7.
• Expert Matching — automated selection of best-fit consultants from your uploaded expert database against ToR requirements.
• Team Workflows — collaborative document editing, approval chains, role management, and version control.

Feature availability varies by Subscription Plan. TenderGuru reserves the right to add, modify, or discontinue features with reasonable notice to active subscribers.

04 Account Registration

To access the Platform you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your credentials;
• All activity that occurs under your account;
• Promptly notifying us at support@tenderguru.io of any suspected unauthorised access.

You must be at least 18 years of age and have the legal capacity to enter into these Terms. Corporate accounts must be registered by an authorised representative.

We reserve the right to refuse registration or suspend accounts that violate these Terms, provide false information, or engage in fraudulent activity.

05 Subscriptions & Payment

5.1 Subscription Plans

Current plans and prices are published at Pricing, which prevails over this table if the two differ. Time-limited evaluation access to a paid plan may be granted individually by agreement; it is not offered as a standing public trial.

5.2 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. All prices are exclusive of applicable taxes (VAT, GST, etc.) which may be added based on your billing address.

Payment is processed via our authorised payment providers. TenderGuru does not store full credit card details.

Invoices not paid within 14 days of due date may accrue interest at 8% per annum. TenderGuru reserves the right to suspend access for overdue accounts.

5.3 TG Coins (Credit System)

In TG Key mode, AI operations are billed in TG Coins. Coins are not subject to a time limit: unused Coins remain available on your account for as long as the account is open. Coins are non-transferable, have no cash value outside the Platform, and are non-refundable except as required by applicable law and except as set out below.

Unused Coins when an account closes. Coins can only be spent through an open account. When an account closes, the unused balance on it is treated according to the reason for the closure:

• You close the account, or you cancel and it is not renewed. Unused Coins lapse on closure and are not refunded. You are free to spend the balance at any time before the closure takes effect.
• We close or suspend the account because you have materially breached these Terms (Section 6, Acceptable Use, or Section 13). Unused Coins lapse on closure and are not refunded.
• We close the account for our own reasons, or we stop offering TG Key mode or the Platform. Unused Coins do not lapse. We will refund the unused balance at the price you paid for it or, if you prefer, keep the account open for a wind-down period we notify to you so that you can spend it. This applies however the closure is described, including closure for our own commercial convenience.

Lapsing under this Section is a right we are entitled to exercise, not an automatic technical event. It means that the Coins cease to be available to you and that we may treat the balance as extinguished. A balance still recorded in our billing records after closure does not entitle you to use it or to recover its value. If the account is reinstated within the export window in Section 13, any balance we have not yet extinguished is reinstated with it.

Nothing in this Section affects any mandatory right to a refund that you may have under consumer-protection law or under any other applicable law that cannot be excluded by agreement.

5.4 Cancellation & Refunds

Monthly subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period. Annual subscriptions are non-refundable except in cases of material Platform failure attributable to TenderGuru.

5.5 Auto-Renewal

Subscriptions renew automatically unless cancelled at least 60 days before the renewal date (annual plans) or before the end of the current billing month (monthly plans).

06 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform to submit fraudulent, misleading, or fabricated information to tendering authorities;
• Use automated scripts, bots, or crawlers to access the Platform beyond the API access included in your plan;
• Attempt to reverse-engineer, decompile, or extract the Platform's source code or AI models;
• Share account credentials with users beyond your authorised seat count;
• Resell, sublicense, or white-label the Platform's outputs without a separate commercial agreement;
• Upload content that infringes third-party intellectual property rights, contains malware, or violates applicable law;
• Use the Platform to process the personal data of individuals without a lawful basis under applicable data protection law;
• Interfere with the security or integrity of the Platform or its infrastructure.

Violation of acceptable use policies may result in immediate account suspension without refund.

07 AI-Generated Content

You acknowledge and agree that:

• Composed content is marked as machine-generated. Where the Platform writes prose for you, that content is labelled as machine-generated inside the Platform and in documents exported from it.
• Reformatted documents carry no such label, and here is why. A document produced by Reformatting states your facts in a donor's layout. The statements in it are yours; the Platform supplied the layout, not the content. Labelling such a document as machine-generated would misdescribe it — it would attribute to a machine authorship that is in fact yours — and donor forms (for example EBRD PER-2) prescribe their own structure, into which an added notice may not lawfully be inserted. We therefore disclose the automated processing differently and earlier: it is stated on the tool's own page before you upload anything, and again on the review screen shown before you download. That screen lists the fields the Platform extracted from your file, marks those it could not find, and shows a note from the reading step, in which the Platform is instructed to name any value it derived from indirect evidence rather than read directly, and to say what it derived it from. That note is itself written by the automated component that read your file: it is there to draw your attention, not to certify completeness, and we do not represent that every derived value will appear in it. What we do undertake is that the extracted result is shown to you, and can be corrected by you, before any document exists.
• Approval inside an account — where you have switched it on. On the Team and Enterprise plans the Platform offers a role-based approval chain: a document must be signed off by a user holding the approver role before it is treated as final. This chain applies where your account has enabled document approval in its settings. Where it is not enabled, or on plans that do not include it, documents become available to you as soon as they are generated.
• No approval step on Public Tools. A Public Tool has no account, no roles, and therefore no approver. A document produced by a Public Tool is delivered to the person who requested it immediately and without any internal review. Checking it before you rely on it or send it anywhere is entirely your own responsibility.
• We never file on your behalf. On every plan and on every Public Tool, TenderGuru does not submit documents to tendering authorities for you.
• No guarantee of accuracy. AI-Generated Content may contain errors, omissions, or information inconsistent with the ToR. You are solely responsible for reviewing all generated content for accuracy, compliance with donor requirements, and factual correctness before submission.
• No guarantee of tender success. TenderGuru's AI scoring and document generation tools are provided as decision-support aids. They do not guarantee any particular result in a tender evaluation process.
• Compliance responsibility. You remain solely responsible for ensuring that all submitted bid documents comply with the applicable procurement rules, anti-corruption policies, and legal requirements of the contracting authority and your jurisdiction.

08 Your Data & Intellectual Property

You retain full ownership of all User Content you upload to the Platform (CVs, project descriptions, company profiles, documents, and related materials).

By uploading User Content, you grant TenderGuru a limited, non-exclusive, royalty-free licence to process, store, and use your User Content solely for the purpose of providing the Services to you. We do not use your User Content to train our AI models or to provide services to other users without your explicit consent.

BYOK mode: If you use your own Anthropic API key, your User Content is transmitted to Anthropic's API under your account. TenderGuru does not retain copies of AI processing inputs or outputs in BYOK mode beyond what is needed for session display. Your relationship with Anthropic is governed by Anthropic's own terms of service.

TG Key mode: Your User Content is processed via TenderGuru's Anthropic API key. Content is not used for AI training. Retention and deletion terms are detailed in our Privacy Policy.

Feedback: If you voluntarily provide feedback or suggestions about the Platform, you grant TenderGuru a perpetual, royalty-free licence to use such feedback for product improvement purposes.

09 TenderGuru Intellectual Property

The Platform, its design, software, algorithms, scoring models, and all content created by TenderGuru (excluding User Content and AI-Generated Content based on your inputs) are the proprietary intellectual property of TenderGuru and its licensors, protected by copyright, trade secret, and other applicable laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform in accordance with your Subscription Plan and these Terms. No other licence is granted, express or implied.

10 Third-Party Tender Sources

The Platform aggregates publicly available tender information from third-party procurement platforms (including EBRD, TED, ADB, World Bank, GIZ, UNGM, and others). This information is provided for reference purposes only.

TenderGuru does not guarantee the completeness, accuracy, or timeliness of third-party tender data. Tender deadlines, requirements, and other details should always be verified directly with the issuing authority.

Your use of information sourced from third-party platforms may be subject to those platforms' own terms of service. TenderGuru is not responsible for the availability or content of third-party platforms.

11 Disclaimer of Warranties

The Platform and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, TenderGuru expressly disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

TenderGuru does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) the results obtained from using the Platform will be accurate or reliable; (c) any AI-Generated Content will be suitable for submission to any tendering authority; or (d) defects will be corrected.

12 Limitation of Liability

To the maximum extent permitted by applicable law, TenderGuru's aggregate liability for all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of: (a) the total fees paid by you to TenderGuru in the 12 months preceding the claim; or (b) €500.

In no event shall TenderGuru be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of tender opportunities, reputational damage, or business interruption, even if TenderGuru has been advised of the possibility of such damages.

13 Termination

Either party may terminate the agreement at any time in accordance with Section 5.4 (Cancellation). TenderGuru may suspend or terminate your account immediately and without notice if you materially breach these Terms, including violations of Section 6 (Acceptable Use).

Upon termination: (a) your access to the Platform ceases; (b) you may export your User Content within 30 days of termination; (c) TenderGuru will delete your User Content within 90 days of account closure, subject to legal retention obligations; (d) any unused TG Coins on the account are treated in accordance with Section 5.3, which distinguishes closure by you, closure for your breach, and closure by us for our own reasons. Provisions that by their nature should survive termination (including Sections 5.3, 7, 8, 9, 11, 12, 15) shall survive.

14 Changes to These Terms

TenderGuru may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you may cancel your subscription before the effective date.

Where a change materially reduces the rights of an account that already exists, that change takes effect for that account 30 days after we notify its holder, even where the effective date printed on the version is earlier. A version may therefore apply to new users before it applies to an existing account. The version and effective date of the text you are reading are shown at the top of this document, and the change history is noted at the end of it.

15 Governing Law & Disputes

These Terms are governed by the laws of Romania, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties for a period of 30 days. If unresolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania.

Nothing in this clause prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

Consumer users in the European Economic Area may benefit from applicable mandatory consumer protection rights under the law of their country of residence, which these Terms do not seek to exclude.

16 Contact

For questions about these Terms:

• Legal and contractual matters: legal@tenderguru.io
• General support: support@tenderguru.io
• Privacy and data-protection requests: privacy@tenderguru.io
• Website: tenderguru.io

Denis Tulum, trading as TenderGuru · Str. Eufrosina Popescu nr. 61, Tronson Lama 3, sc. B, ap. 69, Sector 3, București, Romania (EU) · tenderguru.io
These Terms were last updated on 25 August 2026.
Version 1.1, effective 25 August 2026, supersedes version 1.0 of 21 August 2026. Version 1.1 corrects the plan table in Section 5.1, distinguishes composed content from reformatting in Sections 2, 3 and 7, and states in Sections 5.3 and 13 what happens to unused TG Coins when an account closes. At the date version 1.1 took effect no account held a TG Coin balance, so the 30-day notice period in Section 14 was not engaged by the changes to Section 5.3.